Hands & Feet support in Taiwan

About Reload IT SERVICE

Established in 2002 as an IT service company, RELOAD IT SERVICE has dedicated in IT infrastructure services and operational support to all sizes of business. Our service type contents on-site service, daily IT maintenance, integrate with your IT team and collaborate on supporting your end-users, on-demand dispatch, or by contract. We bring a wide range of reliable and cost-effective IT infrastructure services to meet all kinds of demands you may have. And our expert local technicians can solve IT issues and increase user satisfaction.

WHAT WE DO

IT CONSULTANCY SERVICE

In helping enterprises to design, build, operate, and manage an agile IT infrastructure in a cost-effective manner.

IT PROJECT SUPPORT

Our complementary IT support services can provide additional manpower and technical resources for project rollouts. Such as upgrades, installations and relocations. We can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it. 

OFFICE IT SERVICE AND SUPPORT

Fulfilling of user requests, fixing problems, as well as carrying out routine operational tasks. 

ON-DEMAND DISPATCH SERVICE

Customers have told us that it is challenging and costly to find IT support to their branch offices and remote locations. Our On-Demand Dispatch Services are fast and affordable, and offer friendly and knowledgeable technicians on your preference schedule. Committed to quickly resolving IT issues, keeping you from spending valuable time, resources, and travel expenses to dispatch your internal staff. 

ON-SITE SUPPORT

Finding qualified technicians could be difficult, costly and time consuming. Our experienced and accredited staff can quickly integrate with your team to cover the works. Available for long or short-term secondments, you’ll be able to scale your team quickly with minimal risk and commitment. 

BESPOKE IT SUPPORT

We provide IT support to suit your organization’s needs: whether you’re a SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios. 

SERVICE DETAILS



智惠資訊有限公司

智惠資訊從2002年開始，持續提供電腦/網路相關服務給各企業， 一路秉持著認真實在的服務態度，累積了多年經驗及客戶群， 智惠資訊之IT工程師具備10多年以上企業MIS資歷， 熟悉企業在e化的辦公環境所到的問題，除維護現有電腦網路系統外， 並可提供給客戶完整資訊服務解決方案，讓企業專心在本業發展， 將IT服務交由專業資訊人員，為企業成長中之最佳夥伴； 藉由智惠資訊的服務，客戶無須分心管理本身的資訊人員及系統， 大幅降低資訊系統管理成本及複雜度。

服務對象

提供彈性的服務型式

A、了解企業的現況後，可依企業的實際需求提供服務。

B、依需要提供公司/團體半天或全天駐點IT工程師。

C、可配合專案與公司現在的資訊人員做配合，協助在規劃的時程之內達成目標。

D、因搬遷或新據點成立…等，產生短期資訊人力的需求。

E、提供外商公司長期駐點資訊人才。

F、全球資訊公司的派單服務。

服務效益

資訊委外服務的好處

A、節省企業營運成本

一家非資訊產業公司聘請一位IT工程師所需負擔的成本每年至少高達 70萬元，使用資訊人員委外駐點方式，可為企業節省人事費用。

B、專注本業，提昇企業競爭力

運用委外駐點服務的方式可以讓企業更加致力於本身專精的核心能力，而將不擅長或自行處理成本高的部份委外出去，企業可更加投入主要工作與核心競爭力的提升。

C、資訊委外團隊資源集中，提供完整專業

委外服務提供者因具備專業性以及豐富的經驗,在專門領域上的資源投注遠比一般企業來的集中，相較之下其相關的專業技術、人才以及作業內容上也能補強企業自有的資源。

駐點內容

包括但不限於下列幾項

A、電腦資產管理

1.硬體資產普查,建檔及分析

B、現場問題及作業需求即時解決(Trouble Shooting)

1.網路系統與伺服器問題及列印問題排除
2.軟硬體安裝/昇級,系統設定調整
3.硬體及周邊設備安裝/維修/送修
4.電腦中毒處理及病毒碼更新機制
5.應用軟體安裝/測試/維護,列印問題
6.協助資料備份

C、定期管理維護

1.資料重整
2.現場問題排除及使用者作業需求處理統計報告

D、資訊系統升級規劃

1.伺服器的採購／建置／規劃
2.客戶端所使用的工作站的採購／建置／規劃
3.伺服器／工作站的資料轉移

E、遠端求助服務Call Service

F、外商總部交辦的事項

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